Mobile Customer Information Service

This is a reminder that the Mobile Customer Information Service will be at the Writtle Village Hall on the dates listed below in conjunction with the Writtle Home Fayre.  Please pop along if you get the chance and feel free to pass this message on.

Mobile Customer Service Dates 2020 (Writtle Village Hall 9.15am – 10.30am)

• Thursday 26 March, 2020
• Thursday 16 April, 2020
• Thursday 21 May, 2020
• Thursday 18 June, 2020
• Thursday 16 July, 2020
• Thursday 20 August, 2020
• Thursday 17 September, 2020
• Thursday 15 October, 2020
• Thursday 19 November, 2020
• Thursday 17 December, 2020

This is a free service and offers a range of help and advice to make Chelmsford City Council services more accessible.  The Mobile Customer Information Service (MCIS) provides residents with access to all relevant information on their doorstep.

The team continues to visit 17 communities around the City every month.  The service is usually targeted where public transport is perhaps less frequent, to make sure that residents with the greatest need for advice and support, such as the elderly, young families and those with mobility requirements, can access information and advice about Council services locally.

A range of enquiries are covered, including:

• advice on how to seek help with housing benefit or Council Tax
• reporting environmental problems
• FREE replacement recycling sacks and dog waste bags
• providing information on leisure, tourism, local issues and much more

Where possible, partner organisations attend sessions to promote services and to be available for enquiries.  These include Essex Police, Essex Fire & Rescue Service, Citizens Advice Bureau and other Council Services. Consequent visits will be on the third Thursday of each month at the Home Fayre.